General
Multi-Seat Accounts
General
1. What is Jupiterimages Unlimited? Top
Jupiterimages Unlimited is an innovative high-end subscription to the same royalty-free images that have historically been available only as single images or as part of CDs. For one fee, you get unlimited access to download and use images from a growing database of millions of royalty-free images.
2. How is Jupiterimages Unlimited different? Top
Jupiterimages Unlimited is unlike any other subscription service in the world:
Content - Jupiterimages has combined the images from our top royalty-free collections to offer an enormous resource of the best royalty-free images available. Many of these images can sell for hundreds of dollars individually.
Image licenses – Unlike other subscriptions, after your Jupiterimages Unlimited subscription has ended, you are allowed to continue using any images that you used during the term of your subscription. These images are considered royalty-free and can be used under the normal license terms for a royalty-free image.
3. Are the images model released? Top
Yes, all images are model released.
4. How many images can I download during my subscription? Top
You are permitted to download up to 750 images per subscription month during the term of your subscription. In addition, Stockxpert images have a download limit of 25 images per day.
5. Can other people use my subscription? Top
Each Jupiterimages Unlimited subscription is for a single user only. You are not permitted to share your username or password with anyone else. We offer special rates for additional users.
6. How is a user or seat defined? Top
A user is a photo editor, photo researcher, art director, designer, or any other person that edits or manipulates images. Other employees and contractors may view images for approval purposes only without additional seats.
7. What is an extended license? Top
The extended license allows you to extend certain terms of the standard End User License Agreement (EULA). Purchasing an extended license allows you to use the image in one of the three ways described below. If you'd like to use the image in more than one of these ways, you must buy an extended license for each case.
Items for Resale
The extended license allows you to use the image on items for resale such as t-shirts, coffee mugs, calendars or similar consumer merchandise (not allowed by the standard EULA). You may use the image on up to 10,000 items per category. If you need to exceed this quantity, just purchase an additional license for every 10,000 items per category.
Unlimited Print Runs
The extended license allows you to also use the image in an unlimited amount of printed copies (the standard license limits the number of printed copies to 250,000). For example, if you are designing a direct mail piece that is going to be mailed to over 300,000 prospects you would need to purchase an extended license.
Multi-seat license - 10 persons
The extended license allows you to share the image with up to 9 people at your organization who may also use the image as permitted by the terms and conditions set forth in the EULA. If more than 10 people in your organization would like to use the image in their project, then you need to purchase an extended license.
Please refer to the standard EULA if you have any questions on other permitted uses.
8. How do I purchase extended Licenses for more than one image at a time? Top
You can purchase extended licenses for more than one image at a time by using your lightbox (More Info). Simply add the images for which you wish to purchase extended licenses to your lightbox by dragging the image into the lightbox or clicking on the "Add to Lightbox" button ( 
). When finished, view your lightbox, select the images for which you wish to purchase an extended license and click on the purchase button.
9. Can I continue to use the images after my subscription is terminated? Top
After your subscription has ended, you are allowed to continue using any images that you USED during the term of your subscription. These images are considered royalty-free and can be used under the normal license terms for an RF image.
10. Can the images be used in products for resale? Top
All images in the Essential and Premium Plans may be used in products for resale provided such use is not intended to allow for the re-distribution or re-use of the images. Stockxpert images cannot be used in any products for resale. Please see Terms of Use for details.
11. Are there print run restrictions?Top
There are no print run restrictions for images in the Essential or Premium Plans, but Stockxpert images are not available for use in projects with a print run exceeding 250,000.
12. Can I use an image in my logo? Top
You may not use an image as any part of a trademark, service mark, or logo. Jupiterimages retains the full rights to the images, and therefore you cannot establish your own rights.
13. Can I use the images for e-cards? Top
You may not use the images in any format intended for multiple distribution including, without limitation, website templates, software products, e-greetings, etc.
14. Does this service include all of the images from the collections that are listed? Top
Jupiterimages Unlimited contains images from each of the collections listed, but not all of the images.
15. Can I cancel my subscription? Top
If you have paid your total subscription fee up front, you will be refunded 50% of the cost of the remaining time on your subscription.
If you receive a monthly invoice, you will be charged 50% of the cost of the remaining time on your subscription.
16. If I currently subscribe to other subscription services offered by Jupiterimages, including Photos.com, Ablestock.com, PhotoObjects.net or Stockxpert.com can I get a discount on Jupiterimages Unlimited? Top
Yes. We can discount the Jupiterimages Unlimited subscription fee by the amount of value that you have left on your current subscription.
18. What if my organization is Tax Exempt? Top
To avoid being charged sales tax, simply call 888-698-8547 prior to placing your order and one of our Customer Service Representatives will assist you. You will be asked for a copy of your tax exemption paperwork, so be sure to have that handy.
NOTE: This only applies if you are in one of the following states: AZ, CA, CT, FL, GA, IL, IN, LA, MS. NC, NJ, NY, SC, SD, TN, TX, VA, WA, and WI
19. Can I be billed monthly or can you send me a single invoice? Top
Yes to both. Just call 888-698-8547 and we'll be happy to find an appropriate invoice option for you.
Multi-Seat Accounts
1. About Seats Top
Once you've created and assigned a seat to a user, that user will have his/her own username, password and contact/shipping information
that will be associated with your multi-seat account.
Seat holders can be assigned any of the following:
· Registered Guest
· Web access
· Admin privileges
2. Available / Assigned Seat Descriptions Top
Primary
This belongs to the parent of the account (by default: the person who created the multi-seat account).
Primary seats always have administrator privileges and cannot be unassigned.
Primary seats can, however, be reassigned by anyone who has administrator privileges.
Assigned
This means that the person who was assigned this seat has received the notification e-mail and has followed the link provided to review/update their account information.
Pending
This means that the seat has been assigned, but the person who it was assigned to has not yet followed the link provided in their notification e-mail.
If an account remains in pending status for longer than expected, you may remind the seat owner by sending another notification e-mail.
3. What is the "notification e-mail?" Top
When you assign a seat to a user, an e-mail is sent to that person indicating that they have been assigned a seat under your account. The e-mail indicates whether or not they have been assigned admin privileges and provides them with a link that will automatically log them into their account. Once they follow that link they can perform a variety of tasks such
as changing their default username and password, updating their contact / shipping information, etc.
4. What is a "Registered Guest"? Top
A Registered Guest is someone who has been assigned a seat but does not have Web Access.
Registered Guests can...
· log into their account
· be assigned Admin privileges
· create and share multiple lightboxes
Registered Guests cannot...
· download images from Jupiterimages Unlimited
5. What is a "Web Seat?" Top
A "Web Seat" refers to seats for which you've assigned the ability to download images.
6. What is the purpose of seats that aren't "Web Seats?" Top
It's possible that you may want to assign administrator privileges to someone who does not need the ability to download images from Jupiterimages Unlimited (aka a "Registered Guest").
For this reason, we allow you to create as many seats as you need.
You can then assign your available Web Seats to only those users who require download capabilities.
7. What does "Admin" mean? Top
"Admin" refers to a user who has been given administrator privileges. Administrators have the ability to update all information related to the multi-seat account.
Examples of tasks admins can perform:
· Assign, reassign or unassign seats
· Assign or unassign admin privileges
· Update billing address
8. How many Admins can I have? Top
There is no limit to the number of Admins you have associated with your account.
By default, the person who created your account (the "Primary" seat) always has administrator privileges.
9. How do I unassign a seat? Top
To unassign a seat, one of your administrators must log into your multi-seat admin tools, then click the "Unassign" link next to the user you wish to unassign.
If the unassigned seat was a Web seat, that Web access will now be available to assign to another seat.
Web access can be assigned to an existing seat, or you can click "Assign Seat" to assign Web access to a new user.
10. Why can't I unassign the primary account? Top
All seats associated with your account are linked together by a parent (aka Primary) seat.
Therefore, it's necessary that this account always remains in existence.
If you wish to change ownership of this seat (i.e give it to another employee or member of your institution) you may reassign it.
To do so, one of your administrators must log into the admin tools, click the "Unassign" link to Unassign the seat. Then click "Assign Seat" to change ownership of the seat.
